HELP

Home HELP

If you need to talk to someone and don’t feel able to speak to placement managers, carers or social workers please fill in the information below, it will be sent direct to someone at the AFA office and will be passed on to someone who can help. You don’t even have to give us your name (but we will be able to come back to you and help out more if you do).

CONTACT AFA

AFA East Anglia, 12 Meridian Way, Meridian Business Park, Norwich, NR7 0TA
01603 559255
AFA Fostering Midlands, The Millhouse Business Centre, Station Road, Castle Donington, DE74 2NJ
01332 813866

GET IN TOUCH WITH AFA

We always welcome feedback from children and young people in regard to their experience in placement with AFA and also in relation to ideas about how we can improve our services.

All young people can and are welcome to call our office 01603 559255 and emergency numbers should you wish to. Our emergency number out of office hours is 07503 232409. Our staff are always contactable on this number alternatively please use the contact us box above or call us anytime on 01603 559255.

If you wish to make a Complaint or Compliment this can be done using the Contact Us box above, by speaking to any AFA staff member or calling the office on 01603 559255. Complaints will be dealt with as speedily as possible, but it may take a while for us to be able to examine any issues raised. You will be kept up to date and updated on the timescale for resolving it. Sometimes we will not be able to tell you some information if it relates to a 3rd party (someone other than you or AFA)

Remember if you are looked after by an AFA carer and wish to view your file you have the right to do this. To make a request to view your file or for further information around this please use the contact box above.

Helpful contacts