If you need to talk to someone and don’t feel able to speak to placement managers, carers or social workers please fill in the information below, it will be sent direct to someone at the AFA office and will be passed on to someone who can help. You don’t even have to give us your name (but we will be able to come back to you and help out more if you do).


AFA East Anglia, 12 Meridian Way, Meridian Business Park, Norwich, NR7 0TA
01603 559255


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We always welcome feedback from children and young people in regard to their experience in placement with AFA and also in relation to ideas about how we can improve our services.

All young people can and are welcome to call our office 01603 559255 and emergency numbers should you wish to. Our emergency number out of office hours is 07503 232409. Our staff are always contactable on this number alternatively please use the contact us box above or call us anytime on 01603 559255.

If you wish to make a Complaint or Compliment this can be done using the Contact Us box above, by speaking to any AFA staff member or calling the office on 01603 559255. Complaints will be dealt with as speedily as possible, but it may take a while for us to be able to examine any issues raised. You will be kept up to date and updated on the timescale for resolving it. Sometimes we will not be able to tell you some information if it relates to a 3rd party (someone other than you or AFA)

Remember if you are looked after by an AFA carer and wish to view your file you have the right to do this. To make a request to view your file or for further information around this please use the contact box above.

Helpful contacts

Brook Advisory Centre

Provides free and confidential sexual health advice and contraception to young people. Includes facts, rights, and FAQ. Brook has services across the UK offering free and confidential sexual health advice and contraception to young people under 25


CEOPS help children stay safe online. Has someone acted inappropriately towards you online, or to a child or young person you know? It may be sexual chat, being asked to do something that makes you feel uncomfortable or someone being insistent on meeting up. You can report it to CEOPS at ceop.police.uk/safety-centre/


Get help and advice about a wide range of issues, talk to a counsellor online, send ChildLine an email or post on the message boards. Tel: 0800 1111


The Children’s Commissioner for England, Rachel de Souza, promotes and protects children’s rights in England. She does this by listening to what children and young people say about what matters to them and making sure adults in charge take their views and interests into account. Tel: 0800 528 0731 or email [email protected]


Drinkline is the national alcohol helpline. If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence. Tel: 0300 123 1110


Drugsline is an independent voluntary street agency. We offer advice, support, information and counselling to clients, their families and friends. Tel 020 8809 8809 or go to http://www.norwood.org.uk/Page/Norwood-Drugsline


Kidscape equip young people, parents and professionals with the skills to tackle bullying and safeguarding issues across the UK. Tel: 0207 730 3300


The Matthew Project is a value driven charity working across Norfolk and Suffolk giving help and hope through programmes with adults, young people and communities affected by drugs and alcohol. They provide counselling, advice, information and support services for those with problems relating to drug misuse or alcohol abuse. Tel: 01603 626123


NYAS offers information, advice, advocacy and legal representation to children, young people and vulnerable adults throughout England and Wales. NYAS provides a safety net for people of all ages who have nowhere else to turn. Tel: 0808 808 1001, Email: [email protected]


The National Society for the Prevention of Cruelty to Children (NSPCC) is a charity campaigning and working in child protection in England, Wales, Northern Ireland and the Channel Islands. Tel: 0800 800 5000


Ofsted is the government organisation responsible for upholding standards in foster They inspect and register fostering agencies, like Anglia Fostering Agency. General Helpline 0300 123 1231. Complaints: 0300 123 4666. Email: [email protected]


You can contact Nadhim Zahawi to discuss any issues that impact on you living in foster care. Email [email protected]


There are all sorts of reasons why you might want a bit of extra help from Relate. Things might be worrying you at home or at school, or you might need help and advice with your own relationship. This section is for any young person who’s having problems. We can help. Call 0300 100 1234


The Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and Ireland, often through their telephone free helpline. Tel: 116 123


This is the longest running anti-drugs campaign the UK has had. But has it stopped anyone taking drugs? Ten years ago a police Swat team crashed into a quiet suburban kitchen and changed the face of drugs education in the UK forever. Find out everything you want to know about drugs, like what effects they have and what the law says. For friendly, confidential advice, talk to FRANK. Tel 0300 123 6600